EA PLUGEA PLUG · Updated 6 November 2026
Shipping and Delivery Policy
Digital delivery only
EA PLUG supplies digital services, not physical products. No courier delivery, shipping charge or physical collection applies. App downloads are available through the website; downloading alone does not activate paid access.
How purchases are delivered
Following verified successful payment, activation is applied to the signed-in account, a scanner pack adds the exact purchased credit quantity, and a phone move transfers registered access to the new phone. Delivery is intended to happen automatically after verification; bank processing, provider notifications or an outage may cause a delay. No fixed delivery time is guaranteed.
If your purchase is missing
Use the same account used for checkout and check the payment confirmation page. If payment has cleared but access or credits have not arrived, contact EA PLUG with the payment reference and account email. Do not pay again solely because confirmation is delayed. Your rights for non-delivery are preserved under our Refund Policy.