EA PLUGEA PLUG · Updated 6 November 2026
Refund Policy
No voluntary refunds
Except where required by applicable law, payments for app activation, scanner credit packs and phone moves are final once the purchased digital access, credits or phone move has been supplied. We do not offer voluntary refunds for a change of mind, unused access or credits, trading losses or results that do not meet expectations.
Your legal rights remain protected
This policy does not override mandatory consumer rights, including any applicable cooling-off, cancellation, defective-service or non-delivery rights under South African consumer and electronic-transactions law. A duplicate or unauthorised charge, failed delivery or service defect should be reported for investigation. Any refund or remedy required by law will be honoured.
Report a payment problem
Contact EA PLUG with your account email, payment reference, purchase date and a description of the issue. Never send card details, account passwords or a one-time PIN. We will investigate the verified transaction and communicate the outcome; processing time for an approved refund also depends on the payment provider and bank.