EA PLUGEA PLUG · Updated 6 November 2026
Privacy Policy
Information used by EA PLUG
Depending on the features you use, we handle account and contact details, licence and robot records, registered-device information, payment references and purchase status, scanner requests and uploaded chart images, and linked trading-account information. Connecting MetaTrader involves providing the platform, broker server, account login and password for use by the connection provider. Mentors may also provide payout and business information.
Why we use it
We use information to provide account access, verify purchases, deliver credits, manage licences and registered devices, connect and monitor authorised trading accounts, process support requests, prevent misuse and meet legal obligations. We do not use this information to promise or guarantee trading outcomes.
Providers and disclosure
Necessary information may be processed by our hosting, account-management, payment, email, trading-connection and analysis providers. Embedded market charts or news services may receive browser information when loaded. Payments are handled by the checkout provider; never send full card information to EA PLUG support. Provider processing may occur outside South Africa and remains subject to applicable data-protection obligations. We may disclose information where legally required.
Storage, security and retention
The app uses browser or device storage for session access, preferences and registered-device checks. We apply access controls, but no online service can guarantee absolute security. Information is retained where needed to provide the service, resolve disputes, prevent fraud or satisfy legal recordkeeping requirements; unnecessary information should be deleted or anonymised.
Your privacy rights
You may request access, correction, deletion or an explanation of how your information is used, subject to identity verification and applicable legal exceptions. Send requests through Business Contact. Do not send passwords. Where applicable, you may also raise a complaint with South Africa's Information Regulator. This policy does not limit your rights under POPIA or other applicable privacy law.